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Frequently asked questions

Can I specify a preferred delivery date


Delivery dates are dependent upon our suppliers manufacturing timescales, however if you do have a preffered delivery date please make a note in the additional text box on the order form and we will confirm by email. The latest information from our suppliers is are as follows;​

  • Panoramic Slide and Turn Doors - 7 Days
    • Special Ral colours allow an extra 3 weeks
  • Korniche Roof Lanterns - 7 Days
    • Special Ral colours allow an extra 3 weeks
  • Reynaers Sliding and Bi-folding Doors - 21 Days
    • Special Ral colours allow an extra 3 weeks
  • Skylux iWindows and Verandas - 21 Days
    • Special Ral colours for Verandas allow an extra 3 weeks
  • Erhardt Awnings and Pergolas - 14 Days
    • Special Ral colours and fabrics allow an extra 3 weeks
  • EcoSmart Fireplace - 14 Days
Whilst we will endeavour to meet your date we do make all our products to special order, therefore delivery is subject to manufacturing timecales.




Do you hold Stock Items


No, all our products are made to order. This allows you to specify exact sizes, choose your options including special RAL colours and it allows us to ensure and check each order prior to shipment. This way we ensure that your products are perfect for your needs.




Do you install


We don't install, our products are designed to be easily fitted by a competent installer or builder and come with full instructions, saving you £100's on additional install costs. If your project does not involve a builder and you need to find an installer we can put you in contect with specialist fitters and tradespeople, who charge reasonable and monitored prices for survey and fitting. Make a note when you complete your order and we will call you back with details. A word of caution: There are companies out there who offer cheap products at "cost price", then charge an exhorbitant amount to fit. You end up paying more. Please be aware. The TODAYco will always get you the best product price and we also monitor fitters prices to ensure you get the best service for the lowest overall price. Alternatively there are a number of trusted trades websites that may be able to help you find a local trader. www.ratedpeople.com www.findatrade.com www.trustedtraders.which.co.uk www.checkatrade.com www.mybuilder.com




Has my order been gone through


Once you've placed your order online you'll receive a confirmation e-mail. This will detail all the items you have ordered, any options, special requirements and your preferred delivery dates. However, we will update you with changes to delvery timescales. Please NOTE: you will only receive this e-mail if you have provided us with a valid e-mail address.

If you have not received this e-mail, please check to ensure it has not been filtered into your junk or spam folder. Call our Customer Care Team if you still can't find it.




Can I specify non-standard sizes


Our configurator allows you to specify to the cm the height (or depth) and width of each product, unless otherwise specifed as set sizes. Note it is important that your actual size fits the chosen opening, for example. Click here tonread this short guide to measurements. However for special sizes or other non-standard requiremenst please call us to discuss your needs as there is nearly always a solution.




Can I specify non-standard RAL colour


Yes, on the configurator please chose the RAL colour option and select the exact RAL code in the dropdown list below. For special finishes please call us with your requirements.




What happens if I need to wait for a final survey


This is not a problem, you can place your order based on current or 'off plan' dimensions. Make a note on your order that manufacture is subject to final survey and we will place this on hold until you give the final go-ahead. If your dimensions change, let us know and we will amend accordingly and send you a new order. Please note this may be subject to price change id the sizes vary greatly.





Returns Policy

Can I specify a preferred delivery date


Delivery dates are dependent upon our suppliers manufacturing timescales, however if you do have a preffered delivery date please make a note in the additional text box on the order form and we will confirm by email. The latest information from our suppliers is are as follows;​

  • Panoramic Slide and Turn Doors - 7 Days
    • Special Ral colours allow an extra 3 weeks
  • Korniche Roof Lanterns - 7 Days
    • Special Ral colours allow an extra 3 weeks
  • Reynaers Sliding and Bi-folding Doors - 21 Days
    • Special Ral colours allow an extra 3 weeks
  • Skylux iWindows and Verandas - 21 Days
    • Special Ral colours for Verandas allow an extra 3 weeks
  • Erhardt Awnings and Pergolas - 14 Days
    • Special Ral colours and fabrics allow an extra 3 weeks
  • EcoSmart Fireplace - 14 Days
Whilst we will endeavour to meet your date we do make all our products to special order, therefore delivery is subject to manufacturing timecales.




Do you hold Stock Items


No, all our products are made to order. This allows you to specify exact sizes, choose your options including special RAL colours and it allows us to ensure and check each order prior to shipment. This way we ensure that your products are perfect for your needs.




Do you install


We don't install, our products are designed to be easily fitted by a competent installer or builder and come with full instructions, saving you £100's on additional install costs. If your project does not involve a builder and you need to find an installer we can put you in contect with specialist fitters and tradespeople, who charge reasonable and monitored prices for survey and fitting. Make a note when you complete your order and we will call you back with details. A word of caution: There are companies out there who offer cheap products at "cost price", then charge an exhorbitant amount to fit. You end up paying more. Please be aware. The TODAYco will always get you the best product price and we also monitor fitters prices to ensure you get the best service for the lowest overall price. Alternatively there are a number of trusted trades websites that may be able to help you find a local trader. www.ratedpeople.com www.findatrade.com www.trustedtraders.which.co.uk www.checkatrade.com www.mybuilder.com




Has my order been gone through


Once you've placed your order online you'll receive a confirmation e-mail. This will detail all the items you have ordered, any options, special requirements and your preferred delivery dates. However, we will update you with changes to delvery timescales. Please NOTE: you will only receive this e-mail if you have provided us with a valid e-mail address.

If you have not received this e-mail, please check to ensure it has not been filtered into your junk or spam folder. Call our Customer Care Team if you still can't find it.




Can I specify non-standard sizes


Our configurator allows you to specify to the cm the height (or depth) and width of each product, unless otherwise specifed as set sizes. Note it is important that your actual size fits the chosen opening, for example. Click here tonread this short guide to measurements. However for special sizes or other non-standard requiremenst please call us to discuss your needs as there is nearly always a solution.




Can I specify non-standard RAL colour


Yes, on the configurator please chose the RAL colour option and select the exact RAL code in the dropdown list below. For special finishes please call us with your requirements.




What happens if I need to wait for a final survey


This is not a problem, you can place your order based on current or 'off plan' dimensions. Make a note on your order that manufacture is subject to final survey and we will place this on hold until you give the final go-ahead. If your dimensions change, let us know and we will amend accordingly and send you a new order. Please note this may be subject to price change id the sizes vary greatly.





 

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Our Products
Slide & Turn Doors
Slide & Turn Doors

Panoramic

Roof Lanterns
Roof Lanterns

Korniche

Pergolas
Pergolas

Erhardt

Bi-folding Doors
Bi-folding Doors

Reynaers

Roof Lights
Roof Lights

Skylux

Awnings
Awnings

Erhardt

Slim-frame Sliding Doors
Slim-frame Sliding Doors

Reynaers

Verandas
Verandas

Skylux

Fire Pits and Tables
Fire Pits and Tables

EcoSmart

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